In some situations, import subscribers fail to work as expected. In this article, we compiled a list of errors that might happen and their solutions. If none of the method works for you, try to restart the import from Step 1.
Problems with the File
If you notice that the data is not mapped correctly, it is probably caused by delimiters. You can try to open your .csv or .txt file using Notepad or any text editor, and check if it looks like example below:
Example for CSV (Comma delimited)
Email Address,First Name,Last Name,Address email@example.com,Bernert,Liam,"Level 11, Wisma Prosper, Block B, Petaling Jaya Selangor 47301 Malaysia" firstname.lastname@example.org,Johnson,Brown,"Level 11, Wisma Prosper, Block B, Petaling Jaya Selangor 47301 Malaysia"
Example for TXT (Tab delimited)
Email Address First Name Last Name Address email@example.com Bernert Liam "Level 11, Wisma Prosper, Block B, Petaling Jaya Selangor 47301 Malaysia" firstname.lastname@example.org Johnson Brown "Level 11, Wisma Prosper, Block B, Petaling Jaya Selangor 47301 Malaysia"
To resolve the issue, save your file again using Excel and make sure the file match with correct delimiters - CSV is comma delimited and TXT is tab delimited. If the delimiter of "tab" is used, the simplest way is to rename the .csv file extension to .txt, then restart your import process again.
Addresses not match to respective columns
We only able to import address field if the data is in a single cell. If the address information in your list is not stored correctly in the respective columns, you'll need to check if you follow the correct format. If it's not, try to re-import the file to update the information.
Large File Size
File with more than hundred thousand records will take longer time to import. We'll update the import status in the import summary page when the import is complete. File that is larger than one million records may cause errors, so we recommend to split up your file into several small files if you experience errors when importing big file.
We do not support undo import feature at the moment, so it is encourage to re-import the file in order to update the input fields if you made a mistake during the import.