Add Channels for Your Conversations

Want your customers to reach you wherever they already are – your website or WhatsApp? Setting up your channels makes that happen. Here's how to get everything connected in one place.

Where it all happens

Head to Conversations Settings – your control center for:

• Connecting channels

• Setting up an automatic Welcome Message

• Defining Operating Hours (so an Away Message sends automatically when you're offline)

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Connect your channels

Go to Connect Channels to link the channels you want to send and receive messages through. Once connected, every outbound and inbound conversation lands in your Inbox.

💡 Tip: Want to capture leads too? Head to AI Agent > Action > Collect Customer Info to set up your customer information form.

Two channels you can connect:

Enginemailer Web Chat	Bring live chat straight to your website. Give your widget a name and icon so it feels like part of your brand. Enter your website URL. A widget will be added to your site.  Go to Widget > Widget Code, copy the code, and add it just before the closing </head> tag on your website.  Click Test Connection to confirm the widget is live.
WhatsApp Business API	Meet your customers on the app they already use every day. Connect your Meta Business Portfolio and WhatsApp Business phone number to the channel.  Once connected, you can create templates and send broadcasts. Customer messages will land in your Inbox tab.  Assign your team or your AI Agent to help reply to enquiries.

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Say hello automatically: setting up the Welcome Message 

First impressions count, even on WhatsApp. Set up an automatic greeting so no customer is left wondering if anyone's home.

1. Click Conversations settings.
2. Toggle the Welcome Message button on or off, depending on your preference.
3. Customise your welcome message by entering your desired text in the provided field.

Never leave anyone hanging: setting up Operation Hours

Let your customers know when you're around, and when you're not.

Set your Operating Hours

1. Toggle the day buttons to select the days your business operates.
2. Set the opening and closing times for each day to match your business hours.

Customise your Away Message

1. Enter a custom Away Message in the provided text field. This sends automatically whenever your business is closed.
2. Once you're happy with your hours and message, click Save to apply the changes