3D Secure is a secure protocol that we provide to our customer to safeguard against fraud and ensure enhanced authentication when you use credit card to make payment online. 3D Secure is provided through MasterCard SecureCode and Verified by Visa program.
After you entered the credit card details, a pop up will appear from your card issuer asking for One-Time-Password (OTP). In seconds, your card issuer will confirm it is you and allow your transaction to be completed. If your OTP is incorrect, you will not be able to proceed with the transaction until you successfully complete the authentication challenge from your bank.
- When will I need to enter the OTP?
You will be asked for OTP only when you enter the new card or changing the card details.
- What happens if I haven’t received my OTP or it is declined by the bank/is incorrect?
Please contact your bank issuer regarding the your card's enrolment for OTP.
- Can I opt-out from having to enter the OTP?
You can't. You have to complete the authentication challenge from your bank in order to complete the transaction.